crap
The past few days have sucked. Work has been incredibly chaotic, mostly because of assorted problems that are getting funneled to me because i'm officially the manager starting monday. With one customer, we foolishly agreed to be responsible for their hardware & software, and when they were running out of diskspace they came crying to us. Another moron customer accidentally reloaded the OS on their servers, which wiped out all the configurational data. Then there's the multitude of contracts that I had to review for potential new customers.
We went to the Elephant Bar today for DeWayne's farewall lunch. I had onion soup & fish tacos, which were all pretty tasty. Afterwards I convinced DeWayne to give me a tour of the new building.
Oh yea, we're moving to the building next door on 4/2/04 to cut costs. I envision a major trainwreck because even if moving everything went smoothly, there's a great potential for tangential problems. Today I found out about one of those problems. We're going to renumber our entire IP space, because we're changing internet providers. This will be very painful and time consuming, because we have about 40 servers that will need to be recongured.
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I had the first meeting with Ali today. He complimented me regarding praise that he had gotten on my performance from the VP of Sales. He assumed that everything would be going fine since Colin is on vacation in Japan this week. Colin is just as annoying when 4000 miles away as when he's in the same building. Its just a continual barage of emails, some useful, some pointless, some annoying. Anyway, I told Ali about the problem I had with Colin last Friday where he was attempting to force Support to stop accepting feature requests from a customer. His insightful response was "that's part of being a manager, you have to be able to politefully negotiate with people". Its obvious where his loyalties lie, because that is a complete crock. A VP should have a far better understanding of our obligations to customers.<br />
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